A tracking email is sent as soon as it ships, within 24 to 48 business hours. If you can't find it, check your spam folder, then write to us with your order number.

Write to us within 30 days of receiving your order: we'll send you a prepaid label. The refund is issued as soon as we receive the package.

Send us a photo of the product and the packaging. We'll send you a new lamp at no cost, with no need to return the first one.