A tracking email is sent as soon as your order ships, within 1–2 business days. If you can't find it, check your spam folder, then write to us with your order number.

Write to us within 30 days of delivery: we'll send you a prepaid label. The refund is issued as soon as we receive the parcel.

Send us a photo of the product and the packaging. We'll send you a new lamp free of charge, without you having to return the first one.