Shipping policy
Where we ship
We ship to France, to all European Union countries and to the United Kingdom.
Rates and delivery times
Tracked shipping is free on every order, from the first lamp.
- France: free tracked shipping. Delivery in 3 to 5 business days in mainland France.
- Other European Union countries: free tracked shipping. The indicative delivery time for your country is shown at checkout.
- United Kingdom: free tracked delivery, signed for, usually within 3 to 5 business days. Prices are shown in pounds sterling and include UK VAT.
The delivery method and time are always shown at checkout, before you pay.
Preparation
Your order is prepared and handed to the carrier within 24 to 48 business hours (Monday to Friday, excluding public holidays). A tracking number is emailed to you as soon as the parcel ships.
Packaging
Alabaster is a natural stone and can be fragile: each lamp is shipped in a rigid, cushioned box.
Delays, loss and damage
If your parcel is late, write to us at contact@albeaco.com: we follow up with the carrier. If it is lost, we reship a lamp or refund you in full. If your lamp arrives broken or damaged, send us a photo within 30 days of delivery and we replace it or refund it at no cost to you. In any case, delivery takes place no later than 30 days after your order.
Duties and taxes
Prices include VAT. Within the European Union there are no customs duties to pay on delivery. For the United Kingdom, UK VAT is included in the price and orders up to £135 carry no customs duties.