Shipping
Your order is prepared and shipped within 24 to 48 business hours. Allow 3 to 5 business days for delivery within mainland France.
- Free tracked shipping from your very first purchase, no minimum.
- A tracking number is emailed to you as soon as the parcel ships.
- Each lamp ships packed in a rigid, cushioned box, as the stone is fragile.
If your delivery is delayed, write to us: we follow up with the carrier, and if the parcel is lost, we reship a lamp or refund you in full.
Returns and refunds
You have 30 days from receipt to change your mind, no justification needed (the legal withdrawal period is 14 days; we extend it to 30).
- Email us at contact@albeaco.com with your order number.
- We send you a prepaid return label: the return shipping is on us.
- Place the lamp back in its original packaging and drop the parcel at a pickup point or post office.
- A full refund is issued within 14 days maximum after we receive the parcel, to the payment method used for the order.
The product must come back to us complete (lamp and cable) and in a resalable condition. A lamp damaged by improper use cannot be accepted under this policy — but it remains covered by the legal warranties below.
Product damaged on arrival
The stone is fragile, and shipping can occasionally hold surprises. Send us a photo of the parcel and the lamp within a few days of receiving it: we'll reship a lamp or refund you, with no return cost to you.
Warranties
Every lamp is covered by the statutory conformity warranty (2 years) and the warranty against hidden defects. The battery, LED and electronics are covered. Full details are in section 9 of our Terms of Service.
A question?
Write to us at contact@albeaco.com: a real person replies within 24 business hours, Monday to Friday.